Returns & Exchanges
Returns & Exchanges
Returns are accepted within 10 working days of delivery for a store credit or exchange. We do not offer cash refunds. We do not offer exchanges or refunds on any Sale items.
To begin, email hello@whistleandpop.co.nz with your order number and a brief reason for your return. Our team will guide you through the process from there.
Conditions
- Must be requested within 10 working days of delivery. Outside this window, we're unable to offer a store credit or exchange.
- Item must be unused, in its original condition and packaging, with proof of purchase.
- Sale items are final — no returns, exchanges, or store credit for change of mind on discounted pieces.
- Gift cards are non-returnable.
Wrong size
Ordered the wrong ring size? We're happy to exchange it for the correct size within the 10 working day window. Return shipping to us is the customer's responsibility.
Faulty or damaged items
If your item arrives faulty or is found to have a manufacturing defect, this is covered
separately under our 6-month Warranty rather than this returns process — see Warranty above. Contact us and we'll sort a repair or replacement.
How it works
1. Email hello@whistleandpop.co.nz with your order number and reason for return.
2. We'll send you a returns form and confirm once your item is on its way back to us.
3. Once received and inspected, we'll confirm approval and issue your store credit or process your exchange.
Shipping your return
Send your item to:
Whistle & Pop Returns
40 Bledisloe Street, Kurow, 9435
Return shipping is the customer's responsibility and is non-refundable. For items over $75, we recommend using a trackable courier, we can't guarantee receipt of items sent without tracking.
Gifts
If your item was purchased as a gift and shipped directly to you, you'll receive store credit for the returned item's value once we've processed it.