Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from whistleandpop.co.nz (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We call this automatically-collected information “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies, and how to disable them, visit www.allaboutcookies.org.
  • Log files: Track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (we accept card payments and Afterpay), email address, and phone number. We refer to this as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfil orders placed through the Site (including processing payment information, arranging shipping, and providing invoices and confirmations).
  • Communicate with you regarding your order.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services (in line with the preferences you’ve shared).

We use the Device Information that we collect to:

  • Help us screen for potential risk and fraud (particularly your IP address).
  • Improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).
  • Assess the effectiveness of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in the Shopify Privacy Policy.
  • We use Afterpay to process instalment payments. Afterpay collects and handles payment information under its own privacy policy.
  • We use Google Analytics to understand how customers use the Site. Read more about how Google uses your Personal Information in the Google Privacy Policy, or opt out via the Google Analytics Opt-out.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.

For more on targeted advertising, you can visit the Network Advertising Initiative’s (“NAI”) educational page on how it works.

You can opt out of targeted advertising through your settings with Facebook, Google, Bing, or by visiting the Digital Advertising Alliance Opt-Out Portal.

Do Not Track

Please note we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights (New Zealand)

Whistle & Pop is a New Zealand business, and we handle your personal information in accordance with the Privacy Act 2020. Under the Act, you have the right to:

  • Ask us to confirm whether we hold personal information about you.
  • Request access to the personal information we hold about you.
  • Ask us to correct any information that is inaccurate, incomplete, or out of date.

To exercise any of these rights, contact us using the details below. If you’re unhappy with how we’ve handled your personal information and we haven’t resolved it to your satisfaction, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

Your Rights (European Residents)

If you are a European resident, you have the right to access personal information we hold about you, and to ask that it be corrected, updated, or deleted. To exercise this right, please contact us using the details below.

Additionally, if you are a European resident, we process your information to fulfil contracts we might have with you (for example, when you place an order), or to pursue legitimate business interests. Please note your information may be transferred outside Europe, including to New Zealand and other countries where our service providers operate.

Data Retention

When you place an order through the Site, we keep your Order Information for our records unless and until you ask us to delete it, or as otherwise required for legal, accounting, or tax purposes.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:

admin@whistleandpop.co.nz
Whistle & Pop, 40 Bledisloe Street, Kurow, New Zealand