FAQs
Got a burning question? We’ve got the answer! And if you don’t see it here, drop us a line at hello@whistleandpop.co.nz.
- All
- Pre-orders
- Shipping & Delivery
- Product care
- Engraving
- Wholesale
- Returns & refunds
Whats your warranty policy?
All Whistle & Pop jewellery comes with a 6-month warranty from the date of purchase, covering genuine manufacturing faults and material defects — in addition to your rights under the NZ Consumer Guarantees Act. This doesn’t cover general wear and tear like tarnishing, fading, or scratches. For full details, see our Warranty page.
Is Whistle & Pop jewellery suitable for everyday wear?
Yes, Whistle & Pop jewellery is designed with everyday wear in mind. That said, remember jewellery is delicate by nature, we'd recommend taking it off before farm work, swimming, or jet boating, where it's more likely to get knocked, scratched, or lost.
Our jewellery uses a mix of metals depending on the range, sterling silver, 18 karat gold plated, brass, and stainless steel. Stainless steel pieces are the most hardwearing, water-resistant and tarnish-resistant, making them a great option for everyday farm or water-based activities.
Check each product page for its specific material.
As with any gold plating, some wear over time is expected and natural, see our Product Care page for tips on keeping your pieces looking their best for longer.
For information about caring for your Whistle & Pop jewellery and accessories, please visit our Product Care page
Is Whistle & Pop jewellery hypoallergenic?
Yes, all our jewellery is hypoallergenic and suitable for sensitive skin. We use high quality materials that are lead- and nickel-free to ensure the utmost comfort and safety for our customers.
Our gold-plated pieces use 18 karat gold plate at 1 micron thickness. As with any plated jewellery, some natural wear is expected over time, see our Product Care page for tips on getting the most out of your pieces.
How do I determine my ring size?
We provide a ring size guide here on our website to help you find the perfect fit. You can also visit a local jeweller to get your ring size measured professionally. Whistle & Pop is also happy to provide ring sizes that we can send direct to you, all you have to do is pay for shipping! If you still have questions, feel free to reach out to us!
What is your Returns Policy?
We offer a 10 working day return policy for all jewellery purchased from Whistle & Pop, for a store credit or exchange. Please make sure that the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase. For more information, please refer to our Returns Page
Can I cancel or modify my order after it has been placed?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. We’ll do our best to accommodate your request, but once the order has been shipped, we won't be able to cancel or modify it.
Which payment methods do you accept?
We accept a variety of payment methods, including all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also accept Afterpay. You can choose the most convenient option during checkout.
Can I track my Whistle & Pop order?
Absolutely! Once your order is confirmed and dispatched, we'll provide you with a tracking number via email. You can use this tracking number to check the status and location of your package.
What should I do if my order is lost, stolen or damaged?
Oh no! If your order shows up damaged or somehow ends up lost or stolen, please contact us right away and we’ll do our best to rectify the situation.
Do you ship internationally?
Yes, we ship worldwide! Whether you're in Australia, the United States, or anywhere else, we'll deliver your jewellery straight to your doorstep. Please note that international shipping may incur additional fees and longer delivery times.
Can I request a customised piece of jewellery?
Yes we offer corporate and custom orders for a selection of our jewellery pieces and accessories. Visit our Corporate and Custom Order page for more information. Please note that custom orders must be sent away to be completed and can take up to a week longer for processing and delivery.
Do you sell gift vouchers?
We sure do! You can order those here.
I’ve placed a pre-order, now what?
Exciting! Whistle & Pop is committed to preserving the integrity and individuality of our collections by engaging in small batch manufacturing. Pre-order campaigns help us to accurately estimate initial demand for a collection, plan inventory accordingly and reduce overproduction and excess stock.
Generally, a pre-order will take up to 3 weeks from order to delivery. We always do our best to keep our pre-order customers informed at every step of the way, so remember to keep an eye on your inbox for delivery updates!
Do you have any physical locations?
Whistle & Pop does have a physical store in Kurow, New Zealand Address: 40 Bledisloe street, Kurow. All our online orders are shipped from our Flagship store in Kurow township. We are currently building a wholesale network for Whistle & Pop. Launching in October
Where is Whistle & Pop made?
Whistle & Pop is designed in the Hakataramea Valley, New Zealand, every piece starts here, inspired by the landscape and the people who live and work in it.
From there, our jewellery is crafted in two places: a portion is made right here in New Zealand, and the rest is handcrafted by a small, family-owned workshop in Guangdong, China, where we work closely with Leo and Grace, our co-designers and jewellers there. We've built a strong
relationship with their team over the years, and every piece is made to our specification and quality standard, wherever it's crafted.
How do I become a Whistle & Pop wholesaler?
We would love to have onboard! Please enquire here and feel free to see our current stockists here. The next step is to send you our detailed linesheet and current lookbook so that you can make your W&P wholesale order. Please be aware we only do small batches of each collection, so we ask that you get your orders in fast for new collections, as they do sell out.
Which whistle is a working whistle?
We recommend you purchase the large whistle if you are using it as a working whistle. The medium is 1 cm smaller and is very hard to blow and we do not recommend you buy this size if you are wanting to work dogs with it. The mini and Little Dainties whistle are pendants only and are not working whistles. Our whistle huggies and hoops also are not working whistles.
What products can I get engraved?
We have the option to engrave the Large cattle tags, Large whistles, Medium whistles, Stainless whistles our Signet rings
