Warranty
All Whistle & Pop jewellery pieces come with a 6-month warranty from the date of purchase, covering genuine manufacturing faults and material defects. This is in addition to your rights under the New Zealand Consumer Guarantees Act.

Our pieces are delicate by nature and designed to be worn with care. This warranty does not cover general wear and tear, including tarnishing, fading, chain breakage, loss of gemstones, beads and/or parts, bending, scratched surfaces, or damage caused by mishandling or everyday use. If a fault is identified and confirmed by our team as a manufacturing defect, we will repair or replace the piece at no charge. General repairs or maintenance requested within the 6-month window that are not the result of a manufacturing fault carry a flat $25 fee. Repairs requested outside the 6-month warranty period will be assessed on a case-by-case basis and may incur a fee. Return shipping costs are the customer's responsibility in all cases.

Gold Plated
By purchasing a gold-plated item, you acknowledge that natural fading and wear of the gold plating is an expected characteristic of the product and is not considered a manufacturing fault. Plated items such as rings and moving parts the rub together will ware much faster.

Allergic Reactions
We are unable to offer refunds or exchanges for allergic reactions, so we recommend reviewing product details carefully before purchasing. For best results and longevity, we encourage following our Product Care Guide.